Refund policy

Return & Refund Policy: The Tail-Wag Guarantee

We keep this simple, because you'll actually read it.

The Tail-Wag Guarantee (60 days). If your dog doesn't take to their Toque & Pooch product, email us at hello@toqueandpooch.com within 60 days of delivery. We'll refund you in full to your original payment method, and you keep the product. No return shipping, no restocking fee, no "must be unopened" fine print. Your dog already licked it; we don't want it back. Donate it, gift it, or keep it for a second try.

To keep this fair for everyone, the guarantee covers one order per household.

Damaged, defective, or wrong item. Look your order over when it arrives. If anything is damaged, defective, or not what you ordered, email us right away with a photo and your order number. We'll send a replacement or a full refund. Your choice.

Refund timing. Approved refunds go back to your original payment method within 10 business days. Banks sometimes take a few extra days to post it. If more than 15 business days pass, email us and a human will chase it.

Gift cards are non-refundable.

European Union: 14-day cooling-off period. If your order ships into the EU, you also have the statutory right to cancel or return your order within 14 days of delivery, for any reason. Contact us at hello@toqueandpooch.com and we'll walk you through it.

Questions about anything here? hello@toqueandpooch.com. A real person answers.